Refund policy

At Andaaz, we carefully inspect and pack every order to ensure that you receive your abaya in the best possible condition. Please read the following policy carefully before placing your order.

1. All Sale Items Are Final Sale

All products purchased during a sale, discount, promotion, or special offer are final sale. Sale items are not eligible for returns, refunds, or exchanges. Please carefully review the product details, size, color, and other information before completing your purchase.

2. No Return or Exchange for Change of Mind

We do not accept returns or exchanges if you change your mind, order the wrong size, select the wrong color, or simply no longer want the product. Customers are advised to carefully check all product information before placing an order.

3. Wrong or Damaged Product

If you receive a product that is incorrect, damaged, or defective, please contact us as soon as possible after receiving your order. Our team will review the issue and determine whether the order qualifies for a replacement or refund.

4. How to Report an Issue

To report a damaged, defective, or incorrect item, please email us at andaazstore622@gmail.com. Please include your order number, clear photos of the product, and a brief description of the issue so that we can properly review your request.

5. Product Condition

For any approved return or exchange, the product must be unused, unworn, unwashed, and in its original condition, including original packaging and tags where applicable. Products that show signs of use, washing, perfume, makeup, damage, or alteration may not be eligible.

6. Refund Approval

Refunds are not automatic and are only considered for eligible issues. Once we receive and review the information provided, Andaaz will determine whether the issue qualifies for a refund, replacement, or another suitable resolution.

7. Refund Processing

If a refund is approved, the refund will be processed using an appropriate payment method. Processing time may vary depending on the payment method and financial service provider.

8. Customer Responsibility

Customers are responsible for checking the size, color, product details, and delivery information before placing an order. Andaaz is not responsible for issues resulting from incorrect information provided by the customer.

9. Contact Us

If you have any questions regarding our Refund & Return Policy or believe you have received an incorrect or damaged product, please contact us at:

Email: andaazstore622@gmail.com